Condition: Medical Emergencies · Sponsor: Centre Hospitalier Universitaire de Besancon
The aim of Emergency Medical Dispatch (EMD) is to ensure prompt access to medical care for all at all times, initiate appropriate responses quickly, arrange suitable hospital facilities, and coordinate patient transport and hospitalization. In France, care begins with an incoming call managed by the EM Dispatchers, who collect the patient's details and assess the seriousness of the situation. This severity assessment is essential for triggering the appropriate resources: direct dispatch of first-aiders in extreme emergencies, or transfer of the call to an emergency or general practitioner. Under- or over-assessment will necessitate redirection, resulting in a loss of time and opportunity for the patient, or emergency channel congestion. Errors at this stage can impact the entire care pathway. To assist EM dispatchers, aids have been developed. Firstly, In France, a diploma course was created in 2019. Various training methods exist. Their contribution to the quality of incoming calls handling remains unevaluated. Secondly, EM centers use regulation protocols designed to guide dispatchers in call handling and identifying the seriousness of the situation. The regulation protocol used at Besançon University Hospital is ProQA (Priority Dispatch Corporation, Salt Lake City, UT, US). It uses standardized questions and records EM Dispatchers' decisions and the responses they obtain from callers. These responses are considered by ProQA, which then assigns a "severity" code to the …
This description comes directly from the study's public registry record.
Antoine Leclerc · +33 3 81 66 88 67 · aleclerc@chu-besancon.fr
Jean-Baptiste Pretalli, PhD · +33 3 81 21 81 27 · jbpretalli@chu-besancon.fr
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| Centre Hospitalier Universitaire de Besancon | Besançon, Franche Comté, France | Recruiting |
| University Hospital of Besançon | Besançon, Franche Comté, France | Recruiting |
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